“Personal Information” is information that identifies you as an individual or relates to an identifiable individual, including:
Credit and debit card number
We may need to collect and process these types of Personal Information in order to provide the requested services to you, or because we are legally required to do so. If you do not provide the information that we request, we may not be able to provide you with the requested services.
USE OF PERSONAL INFORMATION
We and our service providers may use Personal Information for our legitimate business interests, including the following:
To respond to your enquiries, fulfil your requests, complete your transactions, and provide you with related customer service.
For our internal record keeping (e.g. Purchase and warranty records)
To send administrative information to you, such as changes to our terms, conditions and policies, as well as marketing communications that we believe may be of interest.
To personalize your experience on the services by presenting products and offers tailored to you.
For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities.
We will not sell, distribute or lease your personal information to third partied, unless required by law to do so.
If you believe that any information we hold about you is incorrect or incomplete, please write to us at 51 Queens Road, Nuneaton, CV11 5JX or email us [email protected]
We reserve the right to pass on any information you provide to us via the website or in store at 51 Queens Road Nuneaton CV11 5JX, to aid parties involved in fraud prevention and detection.
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual, such as:
Browser and Device Information
Information collected through cookies, pixel tags and other technologies
Demographic information and other information provided by you that does not reveal your specific identity
Information that has been aggregated in a manner such that it no longer reveals your specific identity
COLLECTION AND OTHER INFORMATION
We and our service providers may collect Other Information in a variety of ways, including:
Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services you are using. We use this information to ensure that the Services function properly.
IP Address: Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Services. We may also derive your approximate location from your IP address.
Physical Location: We may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals. We may use your device’s physical location to provide you with personalized location-based services and content. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we may not be able to provide you with the applicable personalized services and content.
In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other developer, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with our Social Media Pages.
We seek to use reasonable organizational, technical and administrative measures designed to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section below.
CHOICES AND ACCESS
Your choices regarding our use and disclosure of your Personal Information
We give you choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt-out from:
Receiving mail, electronic or telephone communications from us: If you no longer want to receive communication from us on a going-forward basis, you may opt-out by writing to us 51 Queens Road, Nuneaton, CV11 5JX or emailing us at [email protected] or call us on 02476347038
If you have previously agreed to us using your personal information, but have since changed your mind, you can write to us 51 Queens Road, Nuneaton, CV11 5JX or email us at [email protected] or call us on 02476347038
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.
We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include: (i) the length of time we have an ongoing relationship with you and provide the Services to you; (ii) when we have legal obligation to which we are subject; or (iii) as advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations.
We are required under UK tax law to keep your basic personal data for a minimum of 6 years after which time it will be destroyed. Your information which we will use for marketing purposes will be kept with us , until you notify us that you no longer wish to receive this information.