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Johnsons Jewellers is closed and we are not be able to guarantee delivery. Should you still wish to purchase, please contact [email protected] for more information.
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Open for Delivery, Click & Collect & Virtual Appointments - Learn more

Delivery & Returns

Delivery Options

Please see our delivery options available:

United Kingdom Delivery

  • Standard Delivery (3-5 working days) FREE
  • Special Next Day Delivery £5.95 or FREE on orders above £250
(Orders placed after 12pm midday will not be processed until the next working day. Additionaly, orders that are placed on Saturday or Sunday will be despatched the next working day)

Please note
  • Due to the ongoing COVID-19 situation, we do not take responsibility for our postal services failing to deliver the next working day. Please see Royal Mail webiste for more details.

International Delivery

  • Please contact us to arrange - there will be an additional charge for international delivery.
 

Order Process

Once your order has been received you will be sent an automatic email to confirm the order has been placed. We will then contact you the day before your item is due to be dispatched and will let you know how we will be sending it. Any order placed after 3pm will not be processed until the next working day. Any orders that are placed on Saturday or Sunday will be dispatched on the next working day.

Click & collect.

Click and collect is offered on any item except Rolex, Tudor and Mont Blanc. Rolex, Tudor and Mont Blanc can only be purchased in store.

From 5th November we will only be operating a click and collect service from our store. All orders must be confirmed via our website, email or over the phone and payment must be made before collection.

Upon collection please bring with you your confirmation email or text and a form of identification which confirms your name and address. Orders can only be collected by the person placing and paying for the order. We are not authorised to pass the order to any other person that the purchaser.

Should you need any further information please contact us on 02476347038 or email [email protected]

Returns policy

As of 5th of November our returns policy has been extended until 31st January. Any web purchase or click & collect from November 5th – 24th can be returned up until 31st January. Occasionally we understand that you may wish to return an item for an exchange or refund. Any item for exchange or refund must be unworn and returned at the customers own expense within 30 days from the date on the receipt.

Before posting, you must first make Harold Johnson and Son (Nuneaton) Limited aware either by phone or email. Any item returned to us without prior warning will not be accepted and will be returned to the customer.

The item must be in its original condition and packaging, accompanied by the original receipt and all packaging, labelling, accessories, manuals and any other documentation included at the time of posting. Without all documentation, we will not accept the item for refund or exchange.

It is your responsibility to ensure that the items are packed securely and are covered by the Royal Mail Special Delivery or Signed For system where appropriate.

Postage and packaging charges are non-refundable unless goods are faulty.

Goods will not be accepted for credit after 30 days of receipt under any circumstances, unless the goods are deemed to be faulty.

Please note:
We are only able to credit the account from which the original purchase was made.

Special orders

We will not accept goods for return if they were special orders unless the goods are deemed to be faulty.

Engraving

We will not accept goods for return if they have been engraved unless the goods are deemed to be faulty.

Earrings

We can not accept earrings for return unless they are deemed to be faulty. This is due to health and safety reasons.

Returns address

H Johnson & Son (Nuneaton) Ltd.
50/51 Queens Road
Nuneaton
Warwickshire CV11 5JX