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Delivery & Returns

Delivery Options

Please see our delivery options available:

United Kingdom Delivery

  • Standard Delivery (3-5 working days) FREE
  • Special Next Day Delivery £5.95 or FREE on orders above £250

International Delivery

Click & collect

Click and collect is offered on any item except Rolex, Tudor and Mont Blanc. Rolex, Tudor and Mont Blanc can only be purchased in store.

All goods must be paid for in full prior to collecting. To collect your item in store please bring one form of Identification such as drivers licence or utility bill which confirms the name and address. Orders can be collected by the person placing and paying for the order. We are not authorised to pass the order to any person other than the purchaser

Returns policy

Occasionally we understand that you may wish to return an item for an exchange or refund. Any item for exchange or refund must be unworn and returned at the customers own expense within 30 days from the date on the receipt.

Before posting, you must first make Harold Johnson and Son (Nuneaton) Limited aware either by phone or email. Any item returned to us without prior warning will not be accepted and will be returned to the customer.

The item must be in its original condition and packaging, accompanied by the original receipt and all packaging, labelling, accessories, manuals and any other documentation included at the time of posting. Without all documentation, we will not accept the item for refund or exchange.

It is your responsibility to ensure that the items are packed securely and are covered by the Royal Mail Special Delivery or Signed For system where appropriate.

Postage and packaging charges are non-refundable unless goods are faulty.

Goods will not be accepted for credit after 30 days of receipt under any circumstances, unless the goods are deemed to be faulty.

Please note:
We are only able to credit the account from which the original purchase was made.

Special orders

We will not accept goods for return if they were special orders unless the goods are deemed to be faulty.

Engraving

We will not accept goods for return if they have been engraved unless the goods are deemed to be faulty.

Earrings

We can not accept earrings for return unless they are deemed to be faulty. This is due to health and safety reasons.

Returns address

H Johnson & Son (Nuneaton) Ltd.
50/51 Queens Road
Nuneaton
Warwickshire CV11 5JX