TERMS AND CONDITIONS
The following terms and conditions will apply to all purchases made via the website or telephone. All contracts shall be governed by and construed in accordance with English Law and any disputes or proceedings shall be subject to the jurisdiction of the English Courts.
We have taken every step to ensure that the information displayed on the website is correct. The images displayed on the website are not necessarily a representation of the actual size. If you wish to know the exact dimensions of a particular item, then please feel free to email or telephone us.
We are unable to guarantee that the colour of an image of a product is an accurate representation as different computers and monitors may alter the colour of a particular image.
All prices shown are in pound sterling (£) and include the VAT rate of 20% unless clearly stated.
We reserve the right to alter our prices and specifications without notice. We will confirm any details when replying to your emails.
Terms of purchase
When you place an order on the H Johnson and Son (Nuneaton) Limited website we will email you an acknowledgement. Our acceptance of an order does not take place until the order is dispatched, at which point the purchase contract will be made and you will be charged.
Any discounts from the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice. We reserve the right to refuse an order.
Non-acceptance of an order may, for example, result from one of the following:
The product ordered is unavailable from stock.
Our inability to obtain authorisation of payment.
Demographic information such as postcode, preferences and interests.
The identification of an error within the product information, including price or promotion.
If there are any problems with your order we will contact you. H Johnson and Son (Nuneaton) Limited reserves the right to reject any offer to purchase by you at any time.
Order process
Once your order has been received you will be sent an automatic email to confirm the order has been placed. We will then contact you the day before your item is due to be dispatched and will let you know how we will be sending it. Any order placed after 3 pm will not be processed until the next working day. Any orders that are placed on Saturday or Sunday will be despatched on the next working day.
Cancellation policy
The customer has 7 days after receipt of goods to cancel their order. The customer will then be required to inform Harold Johnson and Son(Nuneaton) Limited of cancellation by email, fax or letter before returning the goods using the same standard of postage as used for delivery. The goods must be in their original unworn condition with all packaging and documentation included at the time of posting.
It is the customers’ responsibility to ensure the safe delivery of cancelled orders back to Harold Johnson and Son(Nuneaton) Limited This will be done at the customer's own expense. A full refund including original postage costs will be given.
Please note:
We are unable to receive any returned earrings due to health and safety reasons. In this case, the order must be cancelled before the goods have been shipped.
Please note:
We are only able to credit the account from which the original purchase was made.
Rolex Section
While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com . In such Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are solely applicable.
Warranties
Harold Johnson and Son (Nuneaton) Limited make no warranties as to the accuracy and completeness of any content included on the website. We also do not take responsibility for any contact of third-party websites we may link to.
Enquiries
For enquiries about your order or delivery, please contact us on telephone 02476 347 038, fax 02476 352 367, or email [email protected] quoting your order number.
Identity checks
We carry out identification checks on all orders to validate the details supplied within your order. This is to prevent fraudulent card activity and to promote a secure shopping experience. When carrying out checks, we use publicly available records such as the Electoral Roll and may elect third-party services such as Experian to perform checks on our behalf. Should we suspect fraudulent activity we may need to contact you to verify your information. If your order fails identification checks we reserve the right to refuse your order and cancel any pending payments.
Data protection
Harold Johnson and Son(Nuneaton) Limited collects customer data from this website for our marketing use only. We will not release any personal details to any third parties. Please see the Privacy Policy for the full details.
Diamonds
The diamond classifications expressed on products are estimated to the best of our ability and therefore not certificated unless otherwise stated.
The diamonds used to create our jewellery are ethically sourced within the Kimberley process: they originate from legitimate sources not involved in funding conflict and in strict compliance with United Nations resolutions.
Our diamonds are hereby guaranteed conflict-free, based on personal knowledge and/ or written guarantees provided by our suppliers.
10% OFF Selected Brands
This campaign is valid until 31/12/2024.
To redeem the 10% discount, customers must enter the code WELCOME10 at checkout.
The discount is only valid on selected brands only.
A list of the selected brands is available below.
Selected brands:
· Longines
· Tissot
· Clogau
· Ti Sento
· Hot Diamond
· GUCCI
· Raymond Weil
· Wolf
The discount cannot be used in conjunction with any other offer or promotion.
The discount is valid on full-priced items only.
The discount is not valid on gift cards or delivery charges.
We reserve the right to withdraw this offer at any time.
Additional terms and conditions:
The discount is only valid for customers who are residents of the United Kingdom.
The discount is only valid for purchases made online.
The discount cannot be redeemed on purchases made in-store.
The discount can only be used online.
We reserve the right to cancel any orders that appear to be fraudulent or that violate any of these terms and conditions.
Gift With Purchase
This promotion applies to online orders placed on our site www.johnsonsjewellers.co.uk from 28/10/2024 to 24/12/2024
Orders must be shipped to a UK address
Only one gift per eligible product.
- For jewellery items priced between £500 and £999, a free jewellery care kit will be automatically added to the cart.
- For jewellery items priced over £1,000, customers can choose a free jewellery roll in their preferred colour from the available options
- For watches priced between £1,000 and £1,999, a free watch roll in a preferred colour will be automatically added to the cart.
- For watch orders valued over £2,000, customers can choose a free watch winder in their preferred colour from the available options.
Gift availability is subject to stock. If a preferred gift is out of stock, an alternative gift of equal or greater value may be offered.
If a gift is returned or exchanged, the gift with purchase must be returned in its original condition with all the packaging.
The value of the gift will not be refunded if the original item is returned or exchanged
There is no other alternative.
H Johnsons & Sons LTD reserves the right to modify or cancel this promotion at any time
In the event of any disputes, H Johnsons and Sons LTD's decision shall be final.
We reserve the right to cancel any orders that appear to be fraudulent or that violate any of these terms and conditions.
Johnsons registered in England and Wales no. 1453018
H Johnson & Son Ltd.
50/51 Queens Road
Nuneaton
Warwickshire CV11 5JX